As Head of Change Management Vanessa proved herself to be a very knowledgeable and effective member of the senior team. She went to great lengths to ensure stakeholders were engaged with the change agenda, not only by promoting the programmes messages, but by more importantly, listening their views and concerns and ensuring that these were factored into planning and implementation. Vanessa also supported her own team and colleagues from other areas of the business through the stages of change using clear, jargon free language. Along with her knowledge and people skills, Vanessas integrity and honesty made her a highly respected colleague.